Return and Refund Policy
Last Updated: November 5, 2026
At ScopoGen, customer satisfaction is important to us. We want you to enjoy a smooth and reliable shopping experience. If you experience any issues with your purchase, please review our Return and Refund Policy below.
1. Return Eligibility
Customers may request a return if:
The product arrives damaged or defective.
The wrong product is delivered.
The product is significantly different from its description.
The product meets the applicable return conditions.
To be eligible for a return, products should generally be unused, in their original condition, and returned with their original packaging and accessories.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
2. Return Request Period
Please contact us within 7 days of receiving your order if you wish to request a return, exchange, or report a damaged or incorrect product.
Requests submitted after this period may not be accepted unless required by applicable law.
3. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible.
To help us review your request, please provide:
Your order number.
A description of the issue.
Clear photos or videos showing the product and the problem.
Relevant packaging photos, if available.
Once reviewed, we will inform you about the available solution.
4. Non-Returnable Products
Some products may not be eligible for return, including:
Products damaged through misuse or improper handling.
Products with missing parts or accessories.
Used personal care or hygiene products, where return restrictions apply.
Products returned without prior approval, where approval is required.
Products specifically identified as non-returnable, where legally permitted.
These restrictions do not affect any rights you may have under applicable consumer protection laws.
5. Refund Policy
Refunds may be approved when:
A returned product meets the refund conditions.
An order is cancelled before dispatch, where applicable.
A product is unavailable after an order has been placed.
A product arrives damaged, defective, or incorrect and a refund is agreed upon or required by law.
Approved refunds will generally be issued through the original payment method where possible.
6. Refund Processing Time
Once your return is received and inspected, we will notify you of the refund decision.
Approved refunds will be processed as soon as reasonably possible. The time taken for the funds to appear in your account may depend on your bank or payment provider.
7. Exchanges
Exchanges may be available for damaged, defective, or incorrect products, subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution, such as a refund, where appropriate.
8. Order Cancellations
Customers may request an order cancellation before the order has been dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the standard return policy will apply.
9. Return Shipping Costs
If a return is required because the product is damaged, defective, or incorrect, ScopoGen will review the issue and advise you about the return arrangements and applicable shipping costs.
For other approved returns, customers may be responsible for return shipping costs, where legally permitted.
10. How to Request a Return or Refund
To request a return, exchange, or refund:
Contact our customer support team.
Provide your order number and reason for the request.
Attach photos or videos if the product is damaged or defective.
Wait for our team to review your request and provide instructions.
Follow the return instructions provided by our team.
Please do not send products back before receiving return instructions.
11. Contact Us
If you have questions about returns, exchanges, or refunds, please contact our support team.
Website: https://www.scopogen.com/